Front line managers are the back bone of most organizations. They are the face of the organization to customers and actually make most of the day to day decisions that collectively determine the bottom line profitability or mission success of the organization
Improve Business Cycle Time
By developing professional skills among managers and staff, organizations not only increase employee retention, they can dramatically improve their business cycle times. Consider the cycle time of key events in a growing organization. How long does it take to fill a key staff position? How much time is spent satisfying a disgruntled client? How quickly are big deals negotiated to a close? All these issues go back to the influencing skills of management and staff. As you help front line managers collaborate more and make better decisions, you create an environment for improvement and growth.
Professional Development Courses
Below is a list of popular courses available from NegotiationPlus.com. Should you have a specific need within your organization, we would be happy to discuss.
Improvement through Collaborative Communication
Managers who understand the principles of influence and collaboration are most likely to drive
organizational improvement and growth.
“Firms that spend more than average on training have [company profits] that are 86 percent higher than firms that spend less than average, and 45 percent higher than the market average.”